This Policy applies to all users of the online platforms (defined below) developed by the Parcel Exchange Limited (“We“, “Us”, “Our” etc). Your privacy is important to us, so We have created a policy that covers how We collect, use and store your personal data. Please take a moment to familiarise yourself with Our privacy practices. Parcel Exchange Limited , which owns parcelexchangegroup.com is committed to protecting and respecting your privacy. This Privacy and Cookies Policy (“Policy”) (together with and any other documents referred to therein) sets out the basis on which the personal data collected from you, or that you provide to Us will be processed by Us. Please read the following carefully to understand Our views and practices regarding your personal data and how We will treat it. For the purpose of the General Data Protection Regulation (UK and EU versions) and the Data Protection Act 2018 (collectively the “Data Protection Laws”) the Data Controller is Parcel Exchange Limited.


Collecting your personal data

We collect and process some or all of the following types of information from you in the course of your use of the Platforms or providing Our services:

Information that you provide by filling in forms on the Platforms or filling in forms as part of the registration process, verbally, via email or any other medium. This includes information provided at the time of registering to use the Platforms, subscribing to and using our service, or requesting further information or services. We may also ask you for information when you for example report a problem with the Platforms. This could include, but not limited to, passport or other identity document, driving licence, full name, date of birth, email address, contact details, residential address, images of your vehicle, vehicle registration number, vehicle insurance certificate, vehicle rental agreement, operator’s licence, bank details, name of director (for businesses), or any other information entered when using the Platforms, completing our survey forms, or using our services. If you contact us, we may keep a record of that correspondence. We may also ask you to complete surveys that We use for research purposes, although you do not have to respond to them. Details of your visits to the Platforms including, but not limited to, traffic data, location data, weblogs and other communication data, and the resources that you access.

We do not collect details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health, or genetic data.

We will obtain personal data from other sources as follows:

From our affiliate when you use the Trustd app owned by our affiliate Managed Identities Limited to obtain verification reports. Publicly available sources which include, but are not limited to, Google, Companies House and social media platforms. Private sources such as Creditsafe. From our insurance partners from whom you have obtained a policy, and where you have given appropriate permissions, in order for us to check that you have appropriate insurance policies in force. Compliance check providers. We collect information about any driving offences and points on your driving license as part of our compliance check service.

Where you are the person asking for Our services, we rely on consent for processing sensitive personal data and both ‘consent’ and the ‘performance of a contract’ for processing your personal data. We are unable to provide the services if you do not consent so please discontinue use of Our website if you do not consent.

We rely on “performance of a contract” to collect, use and share (in accordance with this policy only) your personal data in order to provide Our services pursuant to an agreement with you or your employer. If your employer has asked us for these checks, they must have their own privacy policy in place. If you object to this, please discontinue use of Our website and take this up with your employer.

If your personal details change you may update them by accessing the relevant page of the Platforms, or by contacting Us using the contact details below. If you have any questions about how We use data collected which relates to you, please contact Us by sending a request by email to the contact details below.

We may store other personal information that you have provided us for as long as it is reasonably necessary taking into consideration our need to provide you with the services you have signed up to, to resolve any disputes, enforce our rights and/or respond to queries.

If you have any questions about our data retention policy, please contact us.

All questions, comments and requests regarding this privacy policy should be addressed to Parcel Exchange Limited at the following address, or via

Deleting your personal data

If you want your account and associated data to be deleted, please send us an email to the email ID below and we will delete as requested.

Our email: info@parcelexchangegroup.com